Senior Collections Specialist: Risk & Negotiation Leader

ServiceMaster Clean of Fraser Valley; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financials while developing risk-mitigation strategies for overdue debts. You will contact customers, negotiate repayment plans, and coordinate with other departments to ensure compliance with policies.

Excellent communication and negotiation skills are essential. The role requires a high school diploma with supervisory experience and several years in high-volume collections, offering room for

Qualifications

• Excellent written and verbal communication skills.
• Strong negotiation skills and ability to resolve disputes.
• Strong understanding of credit/risk management.
• Ability to analyze and interpret financial data.
• Excellent organization and planning capabilities.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due balances.
• Contact customers to collect overdue payments and negotiate plans.
• Collaborate with other departments to ensure policy compliance.
• Demonstrate strong communication and negotiation throughout the collection process.

Skills

Excellent communication

Negotiation skills

Credit risk management

Analytical thinking

Organizational skills

Leadership abilities

Education

High school diploma/GED

Associate or Bachelor degree preferred

Job description

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financials while developing risk-mitigation strategies for overdue debts. You will contact customers, negotiate repayment plans, and coordinate with other departments to ensure compliance with policies.

Excellent communication and negotiation skills are essential. The role requires a high school diploma with supervisory experience and several years in high-volume collections, offering room for