AR Collections Specialist — Insurance & Mortgage Payments

SERVPRO of Columbia County; North Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SERVPRO of Columbia County is seeking a Collections Specialist to manage the accounts receivable portfolio, ensure timely collections, and maintain accurate financial records. The role requires clear communication with homeowners, insurance carriers, and mortgage companies.

Responsibilities include monitoring aging reports, applying payments, reconciling discrepancies, and coordinating with insurers for endorsements and check processing.

Qualifications

• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to manage multiple accounts and deadlines.
• Proficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate).
• Basic understanding of insurance claim workflows preferred.

Responsibilities

• Monitor aging reports and prioritize accounts for follow‑up.
• Maintain accurate and up‑to‑date customer account records.
• Apply payments, reconcile discrepancies, and resolve unapplied funds.
• Contact customers regarding outstanding balances via phone, email, and written notices.
• Provide clear explanations of invoices, insurance proceeds, and payment expectations.
• Handle escalated or sensitive conversations with professionalism.
• Track insurance payments, depreciation releases, and supplemental approvals.
• Communicate with mortgage companies to obtain endorsements and expedite check processing.
• Ensure all required documentation is submitted for mortgage company release.
• Investigate and resolve billing disputes, missing documentation, or scope discrepancies.
• Collaborate with project managers, estimators, and accounting to validate charges.
• Document all interactions and outcomes in the company’s systems.
• Maintain detailed notes on collection activities and customer interactions.
• Prepare weekly AR status reports for management.
• Identify trends, risks, and accounts requiring escalation.
• Follow company policies, state regulations, and internal SOPs.
• Ensure proper handling of insurance funds and lien‑related documentation.
• Support lien filing processes when accounts become delinquent.

Skills

Communication skills

Attention to detail

Multitasking

Accounting/CRM software

Insurance claim workflow understanding

Tools

QuickBooks

DASH

Xactimate

Job description

SERVPRO of Columbia County is seeking a Collections Specialist to manage the accounts receivable portfolio, ensure timely collections, and maintain accurate financial records. The role requires clear communication with homeowners, insurance carriers, and mortgage companies.

Responsibilities include monitoring aging reports, applying payments, reconciling discrepancies, and coordinating with insurers for endorsements and check processing.