Collections Administrator

IICRC; Evans (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Augusta is hiring a Collections Associate responsible for monitoring and analyzing customer accounts, developing strategies to mitigate past due balances, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed.

Excellent communication and negotiation skills are a must, as well as a strong understanding of credit/risk management.

Qualifications

• 1+ year of management or supervisory experience.
• 3+ years of high-volume collections experience.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop and implement collections strategies to mitigate risk.
• Contact customers to collect overdue payments and negotiate plans.
• Collaborate with other departments to ensure policy adherence.
• Work with legal departments to resolve disputes when needed.

Skills

Communication skills

Negotiation skills

Multitasking

Financial data analysis

Collections strategy development

Autonomous decision making

Leadership & team management

Education

High school diploma/GED

Associate degree or bachelor's preferred

Job description

SERVPRO of Augusta is hiring a Collections associate.

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

• High school diploma/GED; associate degree or bachelor's degree preferred.
• At least 1 year of management and/or supervisory experience
• At least 3 years of high-volume collections experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

• Ability to successfully complete a background check subject to applicable law.

Compensation: $40,000.00 - $55,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.