Collections Specialist

IICRC; Evans (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts, develop strategies to mitigate risk on past due balances, and negotiate payment plans. The role emphasizes strong communication, negotiation, and collaboration with other departments to ensure policies are followed.

The ideal candidate will have 3+ years in high-volume collections, solid organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or GED is required with preferred higher education.
• Experience in managing and supervising teams is preferred.
• At least 3 years of high-volume collections experience or equivalent.
• Excellent written and verbal communication skills are essential.
• Strong attention to detail and organizational skills.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due balances.
• Contact customers to collect overdue payments and negotiate plans.
• Collaborate with other departments to ensure policy adherence.
• Work with legal departments to resolve collections disputes.

Skills

Account management

Collections strategy

Negotiation

Financial analysis

Legal dispute handling

Leadership

Independent decision making

Communication

Education

High school diploma/GED

Associate or bachelor’s preferred

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• - Ability to manage multiple accounts and prioritize tasks effectively
• - Experience in developing and implementing collections strategies
• - Proven track record of meeting or exceeding collections targets
• - Ability to analyze and interpret financial data
• - Experience working with legal departments to resolve collections disputes
• - Strong leadership and team management skills
• - Ability to work independently and make decisions autonomously
• - Excellent communication and negotiation skills

Position Requirements

• High school diploma/GED; associate degree or bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience
• At least 3 years of high-volume collections experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

Compensation

Compensation: $19.00 - $24.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.