Collections Specialist

SERVPRO of Augusta; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financial statements. You will develop strategies to mitigate risk for past due bills and contact customers to collect overdue payments, negotiating plans as needed.

Collaboration with other departments to ensure policy compliance is essential. Strong communication and negotiation skills and a solid understanding of credit risk management are required.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree preferred.
• 3+ years in high-volume collections experience preferred.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due accounts.
• Contact customers to collect overdue payments.
• Negotiate payment plans with customers.
• Collaborate with other departments to enforce policies and procedures.
• Demonstrate excellent communication and negotiation skills.
• Lead and manage collections team members as needed.
• Execute collections strategies and meet/exceed targets.

Skills

Collections strategy

Accounts analysis

Negotiation

Credit risk mgmt

Communication

Team leadership

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

High school diploma/GED; associate degree or bachelor’s degree preferred.

At least 1 year of management and/or supervisory experience

At least 3 years of high-volume collections experience

Excellent written and verbal communication skills

Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.