Strategic Collections Lead – Risk & Negotiation

SERVPRO of Augusta; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financial statements. You will develop strategies to mitigate risk for past due bills and contact customers to collect overdue payments, negotiating plans as needed.

Collaboration with other departments to ensure policy compliance is essential. Strong communication and negotiation skills and a solid understanding of credit risk management are required.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree preferred.
• 3+ years in high-volume collections experience preferred.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due accounts.
• Contact customers to collect overdue payments.
• Negotiate payment plans with customers.
• Collaborate with other departments to enforce policies and procedures.
• Demonstrate excellent communication and negotiation skills.
• Lead and manage collections team members as needed.
• Execute collections strategies and meet/exceed targets.

Skills

Collections strategy

Accounts analysis

Negotiation

Credit risk mgmt

Communication

Team leadership

Education

High school diploma/GED

Job description

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financial statements. You will develop strategies to mitigate risk for past due bills and contact customers to collect overdue payments, negotiating plans as needed.

Collaboration with other departments to ensure policy compliance is essential. Strong communication and negotiation skills and a solid understanding of credit risk management are required.