Collections Specialist

ServiceMaster Clean of Fraser Valley; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to monitor and analyze customer accounts and financials while developing risk-mitigation strategies for overdue debts. You will contact customers, negotiate repayment plans, and coordinate with other departments to ensure compliance with policies.

Excellent communication and negotiation skills are essential. The role requires a high school diploma with supervisory experience and several years in high-volume collections, offering room for

Qualifications

• Excellent written and verbal communication skills.
• Strong negotiation skills and ability to resolve disputes.
• Strong understanding of credit/risk management.
• Ability to analyze and interpret financial data.
• Excellent organization and planning capabilities.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due balances.
• Contact customers to collect overdue payments and negotiate plans.
• Collaborate with other departments to ensure policy compliance.
• Demonstrate strong communication and negotiation throughout the collection process.

Skills

Excellent communication

Negotiation skills

Credit risk management

Analytical thinking

Organizational skills

Leadership abilities

Education

High school diploma/GED

Associate or Bachelor degree preferred

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputesStrong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

• High school diploma/GED; associate degree or bachelor's degree preferred.
• At least 1 year of management and/or supervisory experience
• At least 3 years of high-volume collections experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.