AR & Collections Specialist — Detail‑Driven & Results‑Focused

SERVPRO of Augusta; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SERVPRO of Augusta is seeking a Collections Specialist to manage accounts receivable, communicate with homeowners, insurance carriers, and mortgage companies, and ensure timely collections. The role requires strong communication, attention to detail, and cross‑department collaboration in a restoration services environment.

Responsibilities include monitoring aging AR, applying payments, resolving disputes, and producing AR reports weekly.

Qualifications

• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to manage multiple accounts and deadlines.
• Proficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate).
• Basic understanding of insurance claim workflows preferred.

Responsibilities

• Accounts Receivable Management.
• Monitor aging reports and prioritize accounts for follow‑up.
• Maintain accurate and up‑to‑date customer account records.
• Apply payments, reconcile discrepancies, and resolve unapplied funds.
• Contact customers regarding outstanding balances via phone, email, and written notices.
• Provide clear explanations of invoices, insurance proceeds, and payment expectations.
• Handle escalated or sensitive conversations with professionalism.
• Track insurance payments, depreciation releases, and supplemental approvals.
• Communicate with mortgage companies to obtain endorsements and expedite check processing.
• Ensure all required documentation is submitted for mortgage company release.
• Investigate and resolve billing disputes, missing documentation, or scope discrepancies.
• Collaborate with project managers, estimators, and accounting to validate charges.
• Document all interactions and outcomes in the company’s systems.
• Maintain detailed notes on collection activities and customer interactions.
• Prepare weekly AR status reports for management.
• Identify trends, risks, and accounts requiring escalation.
• Follow company policies, state regulations, and internal SOPs.
• Ensure proper handling of insurance funds and lien‑related documentation.
• Support lien filing processes when accounts become delinquent.

Skills

Communication

Negotiation

Attention to detail

Multi-account management

Deadline management

Tools

QuickBooks

DASH

Xactimate

Job description

SERVPRO of Augusta is seeking a Collections Specialist to manage accounts receivable, communicate with homeowners, insurance carriers, and mortgage companies, and ensure timely collections. The role requires strong communication, attention to detail, and cross‑department collaboration in a restoration services environment.

Responsibilities include monitoring aging AR, applying payments, resolving disputes, and producing AR reports weekly.