Senior CNC Field Service Engineer (Onsite & Remote Support)

Top Echelon Software, LLC; Memphis (TN); Remote; USD 80,000 - 120,000; Full time

Job summary

Top Echelon Software, LLC is seeking skilled CNC Field Service Engineers to install, troubleshoot, and maintain CNC machine tool systems at customer sites nationwide. The role emphasizes on-site and remote support, with extensive travel and a focus on delivering peak machine performance.

Ideal candidates have 5+ years in CNC maintenance, PLC programming, and FANUC controls, plus strong electrical knowledge. Travel is extensive, and the position may be based remotely within the Eastern U.S.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience (electrical and mechanical).
• 5+ years providing remote technical support in the machine tool industry.
• Proven experience installing/servicing machining centers with leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel extensively (100% on weekdays) and work independently.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC maintenance

Remote technical support

PLC programming

FANUC controls

Industrial electrical systems

Travel readiness

Job description

Top Echelon Software, LLC is seeking skilled CNC Field Service Engineers to install, troubleshoot, and maintain CNC machine tool systems at customer sites nationwide. The role emphasizes on-site and remote support, with extensive travel and a focus on delivering peak machine performance.

Ideal candidates have 5+ years in CNC maintenance, PLC programming, and FANUC controls, plus strong electrical knowledge. Travel is extensive, and the position may be based remotely within the Eastern U.S.