CNC Field Service Engineer – Travel & On‑Site/Remote

ExcelliSearch, Inc.; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

ExcelliSearch, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machines at customer sites nationwide.

The role emphasizes hands-on electrical and mechanical work, with responsibilities spanning installation, leveling, diagnostics, and remote support. The ideal candidate will have 5+ years of CNC maintenance experience, strong PLC and FANUC control knowledge, and a proven ability to travel extensively while delivering exceptional customer service.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% during weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC maintenance

Electrical troubleshooting

Mechanical troubleshooting

Remote technical support

PLC programming

FANUC controls

Travel heavy

Job description

ExcelliSearch, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machines at customer sites nationwide.

The role emphasizes hands-on electrical and mechanical work, with responsibilities spanning installation, leveling, diagnostics, and remote support. The ideal candidate will have 5+ years of CNC maintenance experience, strong PLC and FANUC control knowledge, and a proven ability to travel extensively while delivering exceptional customer service.