Senior CNC Field Service Engineer - On-site & Remote

Horan Hiring Solutions, LLC; Memphis (TN); Remote; USD 90,000 - 120,000; Full time

Job summary

The CNC Field Service Engineer will provide installation, tuning, and maintenance for CNC machine tools at customer facilities nationwide. You will diagnose, repair, and optimize performance, and deliver on-site and remote support with a customer-first mindset.

Travel is extensive (100%), with work largely in the field; candidate should have strong electrical and mechanical expertise, PLC knowledge, and FANUC control experience.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience.
• Experience providing remote technical support within the machine tool industry.
• Proven installation and servicing of machining centers, including alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options.
• Perform machine leveling and geometry checks for peak performance.
• Diagnose and troubleshoot electrical, hydraulic, pneumatic and software issues.
• Identify root causes and recommend repair or replacement solutions.
• Provide on-site and remote technical support via multiple channels.
• Support customers, distributors, and internal teams with guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Travel extensively (100%) including overnights and occasional weekends.
• Maintain detailed service documentation and reporting.

Skills

CNC field service

Electrical troubleshooting

Mechanical troubleshooting

PLC programming

Customer service

Tools

FANUC controls

CNC control systems

Job description

The CNC Field Service Engineer will provide installation, tuning, and maintenance for CNC machine tools at customer facilities nationwide. You will diagnose, repair, and optimize performance, and deliver on-site and remote support with a customer-first mindset.

Travel is extensive (100%), with work largely in the field; candidate should have strong electrical and mechanical expertise, PLC knowledge, and FANUC control experience.