CNC Field Service Engineer - Onsite & Remote Support

Zaddy Solutions; Nashville (TN); On-site; USD 85,000 - 130,000; Full time

Job summary

Zaddy Solutions is seeking a seasoned CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role emphasizes hands-on electrical and mechanical diagnostics and customer-focused support.

You will travel extensively (100%) to client facilities, provide on-site and remote assistance, coordinate with teams, and document service activities. Prior PLC programming and FANUC control experience are required.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of experience providing remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% during weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical & mechanical expertise

Diagnostics

Customer focus

Communication

Travel readiness

Tools

PLC programming

FANUC controls

CNC control systems

Job description

Zaddy Solutions is seeking a seasoned CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role emphasizes hands-on electrical and mechanical diagnostics and customer-focused support.

You will travel extensively (100%) to client facilities, provide on-site and remote assistance, coordinate with teams, and document service activities. Prior PLC programming and FANUC control experience are required.