Senior CNC Field Service Engineer - Onsite & Remote Support

ExcelliSearch, Inc.; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

ExcelliSearch, Inc. is seeking an experienced CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide.

The role emphasizes electrical and mechanical expertise, with strong diagnostic and customer-service skills. Reporting to the CNC Field Service Manager, candidates should be prepared for extensive travel (100%) and on-site service across the East of the Mississippi region.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years remote technical support experience in the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% during weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical knowledge

Mechanical knowledge

PLC programming

FANUC controls

Remote technical support

Customer service

Travel readiness

Diagnosing and troubleshooting

Tools

FANUC controls

CNC control systems

PLC programming

Job description

ExcelliSearch, Inc. is seeking an experienced CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide.

The role emphasizes electrical and mechanical expertise, with strong diagnostic and customer-service skills. Reporting to the CNC Field Service Manager, candidates should be prepared for extensive travel (100%) and on-site service across the East of the Mississippi region.