CNC Field Service Engineer: Install, Diagnose & Support

Top Echelon LLC; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Top Echelon LLC is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tool systems at customer sites nationwide. You will diagnose electrical, mechanical, hydraulic, and control issues, perform alignments, and provide on-site or remote technical support.

The role requires strong PLC and FANUC knowledge, extensive travel (100%), and excellent customer communication with customers, distributors, and internal teams.

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years remote technical support experience in machine tool industry.
• Experience installing/servicing machining centers with leveling and geometric alignment.
• Strong PLC programming and troubleshooting knowledge.
• Willingness to travel 100% on weekdays.

Responsibilities

• Install new CNC machine tool systems at customer sites, incl. options and accessories.
• Perform machine leveling, geometry checks, and final adjustments.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC maintenance

Remote support

Troubleshooting

Customer service

Travel 100%

Tools

FANUC controls

PLC programming

Electrical systems

Job description

Top Echelon LLC is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tool systems at customer sites nationwide. You will diagnose electrical, mechanical, hydraulic, and control issues, perform alignments, and provide on-site or remote technical support.

The role requires strong PLC and FANUC knowledge, extensive travel (100%), and excellent customer communication with customers, distributors, and internal teams.