Senior CNC Field Service Engineer – On-site & Remote Support

6 Degrees Search; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

6 Degrees Search is partnering with a leading CNC Machine Tool Builder to find CNC Field Service Engineers. As a Field Service Engineer, you will install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide, ensuring peak performance and a great customer experience.

Reporting to the CNC Field Service Manager, the ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Field service engineering

Electrical systems

Mechanical systems

PLC programming

Remote technical support

Travel readiness

Tools

Fanuc controls

CNC control systems

PLC programming tools

Remote support tools

Job description

6 Degrees Search is partnering with a leading CNC Machine Tool Builder to find CNC Field Service Engineers. As a Field Service Engineer, you will install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide, ensuring peak performance and a great customer experience.

Reporting to the CNC Field Service Manager, the ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset.