CNC Field Service Engineer - Travel & On-Site Expert

Modern Machining Solutions Inc; Memphis (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Modern Machining Solutions Inc is partnering with a CNC Tool Builder to hire a Field Service Engineer who will install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide, ensuring uptime and quality. The role requires strong electrical and mechanical expertise, advanced diagnostics, precise alignment, and knowledge of FANUC controls; travel is 100% with overnight stays.

Reporting to the CNC Field Service Manager, you will provide on-site and remote technical

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100%) during weekdays and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Skills

CNC maintenance

Remote support

PLC programming

FANUC controls

Electrical troubleshooting

Troubleshooting skills

Customer service

Field travel

Job description

Modern Machining Solutions Inc is partnering with a CNC Tool Builder to hire a Field Service Engineer who will install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide, ensuring uptime and quality. The role requires strong electrical and mechanical expertise, advanced diagnostics, precise alignment, and knowledge of FANUC controls; travel is 100% with overnight stays.

Reporting to the CNC Field Service Manager, you will provide on-site and remote technical