Senior Cloud TAM — Your Strategic Technical Advisor

Amazon Inc.; Chicago (IL); Presencial; USD 65.000 - 113.000; Jornada completa

Descripción de la vacante

Amazon Inc. is seeking an Enterprise Support Technical Account Manager (TAM) to serve as the principal technical advisor to large and small customers, guiding incident response, strategy, and risk management across compute, storage, databases and more.

You will travel up to 10%+, design and implement distributed applications, communicate executive-level updates, and partner with AWS engineers to ensure operational health and resilient architectures.

Formación

• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
• Experience with Microsoft Excel
• Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Experience designing, implementing, operating or consulting on distributed applications
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience producing executive-level written materials and presenting to executive audiences
• Do you have experience with AWS services or other cloud offerings?
• Do you have experience in internal enterprise or external customer-facing environment as a technical lead?

Responsabilidades

• Be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
• Work with appropriate engineers and service teams to see issues through to resolution.
• Craft and execute strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB & RDS, Lambda, CloudFront, etc.
• Represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Maintain customers' AWS environments operationally healthy and resilient; travel 10% or more as needed.

Conocimientos

TAM-like experience

Executive communications

Distributed systems design

Cloud computing basics

Customer-facing leadership

Educación

Bachelor's degree in CS/engineering/math

Herramientas

Microsoft Excel

AWS / cloud services

Descripción del empleo

Amazon Inc. is seeking an Enterprise Support Technical Account Manager (TAM) to serve as the principal technical advisor to large and small customers, guiding incident response, strategy, and risk management across compute, storage, databases and more.

You will travel up to 10%+, design and implement distributed applications, communicate executive-level updates, and partner with AWS engineers to ensure operational health and resilient architectures.