Senior Cloud TAM - Strategic Technical Advisor to Execs

Amazon Web Services (AWS); Minneapolis (MN); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. in the United States is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for Enterprise Support.

You will proactively drive adoption of AWS services, collaborate with engineers to resolve issues, and guide senior leadership discussions on incidents, trade-offs, and risk management. In this role, you will travel 10% or more as needed and work across services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront,

Qualifications

• Bachelor's degree in computer science, IT, math, or equivalent.
• 6+ years of technical engineering experience.
• 7+ years of experience with operational parameters and troubleshooting for four of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience in Informational Technology operations.
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
• Development in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Responsibilities

• The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution.
• More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

Skills

Technical engineering

Customer-facing

Communication skills

Distributed systems

AWS experience

Education

Bachelor's degree in computer science, IT, math, or equivalent

Job description

Amazon Web Services, Inc. in the United States is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for Enterprise Support.

You will proactively drive adoption of AWS services, collaborate with engineers to resolve issues, and guide senior leadership discussions on incidents, trade-offs, and risk management. In this role, you will travel 10% or more as needed and work across services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront,