Senior Cloud TAM — Strategic Tech Advisor for Enterprises

Amazon Web Services (AWS)

Austin (TX)

On-site

USD 154,000 - 208,000

Full time

10 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

AWS Enterprise Support is seeking a Sr. Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support clients across Compute, Storage, Database, and AI/ML.

You will influence customer outcomes, guide cloud strategies, and advocate to AWS product teams, with travel up to 10% as needed. This role emphasizes technical leadership in 24x7 environments, hands-on guidance, and close collaboration with senior executives to drive operational

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
Experience in a 24x7 operational services or support environment.
Experience in internal enterprise or external customer-facing environment as a technical lead.
Experience with AWS services or other cloud offerings.
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures.

Responsibilities

As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services.
You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customer's AWS environments operationally healthy.
The TAM is the centerpiece of value to Enterprise Support customers and will be the principal technical advisor and 'voice of the customer' to AWS product teams.