Senior Cloud TAM — Transformation & Adoption Leader

Google; San Francisco (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google Cloud is hiring a Senior Technical Account Manager in San Francisco to guide customers through onboarding and complex transformation journeys. You will manage consulting engagements, coordinate across enterprise leadership, and ensure delivery across dispersed teams, accelerating cloud adoption.

The role requires leading customer journeys, aligning with business goals, and driving execution with engineering and support partners to achieve customer success.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations and cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and managing timelines, milestones, migration goals, and transformation strategies.
• Advocate for customer needs to unblock adoption and drive feature development across multiple workstreams and teams.
• Develop relationships with stakeholders to understand business needs, roadmaps, and lead quarterly business reviews with executives.
• Plan customer events and launches, partnering with Support, Engineers, and SREs to ensure success and guide issues/escalations to resolution.
• Develop best practices and assets from engagements to scale through partners and accelerate Google Cloud adoption.

Skills

Customer-facing experience

Stakeholder management

Cloud operations support

Education

Bachelors in CS/Engineering

Job description

Google Cloud is hiring a Senior Technical Account Manager in San Francisco to guide customers through onboarding and complex transformation journeys. You will manage consulting engagements, coordinate across enterprise leadership, and ensure delivery across dispersed teams, accelerating cloud adoption.

The role requires leading customer journeys, aligning with business goals, and driving execution with engineering and support partners to achieve customer success.