Senior Cloud TAM: Driving Customer Transformations

Google Inc.; San Francisco (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google Austin, TX, and San Francisco, CA, seek a Senior Technical Account Manager to guide customers through Google Cloud adoption and transformation journeys. You will manage consulting engagements, liaise with enterprise leadership, and ensure successful delivery across dispersed teams.

Responsibilities include leading migration goals, developing roadmaps, and driving feature enhancements by representing customer needs. Strong communication and collaboration across multiple groups is essential.

Qualifications

• Bachelor’s degree or equivalent practical experience in a technical field.
• 8+ years in a customer-facing role with technical implementations or transformation programs.
• Experience supporting cloud operations, cloud support, escalation management, or cloud consulting.

Responsibilities

• Lead the implementation journey to accelerate customer adoption of Google Cloud.
• Provide technical guidance and manage timelines, milestones, and migration goals.
• Develop roadmaps and executive alignments with stakeholders.
• Coordinate across Support, Engineers, and SREs to ensure customer success.
• Create best practices and assets from engagements to scale through partners.

Skills

Customer-facing experience

Stakeholder management

Cloud operations familiarity

Technical guidance

Project coordination

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

Job description

Google Austin, TX, and San Francisco, CA, seek a Senior Technical Account Manager to guide customers through Google Cloud adoption and transformation journeys. You will manage consulting engagements, liaise with enterprise leadership, and ensure successful delivery across dispersed teams.

Responsibilities include leading migration goals, developing roadmaps, and driving feature enhancements by representing customer needs. Strong communication and collaboration across multiple groups is essential.