Cloud TAM: Lead Enterprise Cloud Migrations & Adoption

Google; Atlanta (GA); Hybrid; USD 114,000 - 163,000; Full time

Job summary

Google is seeking a Technical Account Manager (TAM) to help customers adopt Google Cloud solutions. You will guide strategic and technical transformation efforts, manage cloud consulting engagements, and collaborate with leadership across distributed teams to drive successful outcomes.

The role focuses on customer success, program delivery, and building scalable adoption frameworks for enterprise clients across the United States.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations, cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic road maps, and lead quarterly business reviews and executive sessions.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success and guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Customer-facing

Stakeholder management

Cloud adoption

Technical leadership

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Cloud

Job description

Google is seeking a Technical Account Manager (TAM) to help customers adopt Google Cloud solutions. You will guide strategic and technical transformation efforts, manage cloud consulting engagements, and collaborate with leadership across distributed teams to drive successful outcomes.

The role focuses on customer success, program delivery, and building scalable adoption frameworks for enterprise clients across the United States.