Senior Cloud TAM — Strategic Client Advisor

Amazon Inc.

United States

Remote

USD 154,000 - 239,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Amazon Web Services, Inc. is seeking a Sr. Cloud Technical Account Manager for NAMER/US-SUP with a focus on Enterprise customers.

You will serve as the principal technical advisor, guiding customers through architecture decisions, incident response, and proactive adoption of AWS services across Compute, Storage, Database, and more. You will collaborate with engineering teams and senior leadership, travel up to 10% as needed, and act as the "voice of the customer" to ensure operational health and

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.

Responsibilities

Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues.
Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.