Senior Cloud TAM – Enterprise Solutions Advisor

Amazon Inc.

San Francisco (CA)

On-site

USD 177,000 - 239,000

Full time

3 days ago

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Job summary

Amazon Web Services, Inc. is seeking a Sr.

Cloud Technical Account Manager for NAMER/US-SUP to serve as the principal technical advisor for a diverse set of customers, guiding adoption of AWS services and best practices across architectures. The role requires collaboration with customers ranging from startups to Fortune 500 companies, close coordination with AWS engineers, and travel as needed to support customers and optimize technical outcomes.

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.

Responsibilities

Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues.
Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.