Senior Cloud TAM - Strategic AWS Advocate

Amazon; Santa Clara (CA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) in Enterprise Support to be the principal technical advisor and voice of the customer across diverse industries.

This role emphasizes advocacy, strategic guidance, and proactive customer health, working with engineers to optimize deployments and resolve issues. Travel up to 10% or more as needed, to engage with customers and teams.

Qualifications

• 5+ years designing/operating distributed applications.
• 5+ years of technical engineering experience.
• Bachelor’s in CS/Math or related field; 7+ years of applicable work or 9+ years of related work.
• 7+ years of engineering experience in distributed systems.

Responsibilities

• Act as principal technical advisor and voice of the customer for AWS Enterprise Support.
• Proactively craft and execute strategies to drive customers' adoption of AWS services.
• Represent AWS in customer environments and discuss incidents with senior leadership.

Skills

Distributed systems knowledge

Technical engineering experience

Executive communication

Education

Bachelor’s degree in CS/Math/related

Tools

AWS services knowledge

Cloud platforms

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) in Enterprise Support to be the principal technical advisor and voice of the customer across diverse industries.

This role emphasizes advocacy, strategic guidance, and proactive customer health, working with engineers to optimize deployments and resolve issues. Travel up to 10% or more as needed, to engage with customers and teams.