Senior Cloud TAM: Partner for Enterprise Innovation

Amazon Inc.

New York (NY)

On-site

USD 169,000 - 229,000

Full time

3 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Sr. Cloud Technical Account Manager in NAMER to act as a principal technical advisor to customers ranging from startups to Fortune 500s, guiding adoption of AWS services and ensuring operational health.

This role emphasizes strategic guidance, proactive problem-solving, and executive-level communication. The TAM will collaborate with engineers and service teams to resolve complex incidents, craft future architectures, and advocate customer needs to AWS

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications.
5+ years of technical engineering experience.
Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.

Responsibilities

Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues.
Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.