Senior Cloud TAM — AI Solutions & Customer Advocate

Amazon Jobs; Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

AWS Applied AI Solutions (AAIS) is seeking a Senior Technical Account Manager (TAM) to act as the principal technical advisor for enterprise customers, guiding cloud strategy, implementation, and risk management across services. This role emphasizes advocacy, solution planning, and ensuring operational health of customer environments.

Candidates should have 5+ years in distributed applications and cloud engineering, with experience in 24x7 operations.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience with AWS services or other cloud offerings.
• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures.

Responsibilities

• Craft and execute technical cloud strategies to drive adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices and keep AWS environments healthy.
• Travel 10% or more as needed.

Skills

5+ years of distributed applications

5+ years of technical engineering

24x7 operational services

customer-facing leadership

AWS/cloud experience

Well-Architected Framework

Job description

AWS Applied AI Solutions (AAIS) is seeking a Senior Technical Account Manager (TAM) to act as the principal technical advisor for enterprise customers, guiding cloud strategy, implementation, and risk management across services. This role emphasizes advocacy, solution planning, and ensuring operational health of customer environments.

Candidates should have 5+ years in distributed applications and cloud engineering, with experience in 24x7 operations.