Senior Cloud Support Engineer — Remote & Customer-Focused

Akamai Technologies, Inc.; Frankfort (KY); Remote; USD 138,000 - 190,000; Full time

Job summary

Akamai Technologies, Inc. is hiring for a Senior Cloud Support Engineer in Cambridge, MA, with telecommuting permitted from anywhere in the United States.

The role focuses on resolving complex issues across Akamai products and collaborating with customer teams to drive root-cause analysis and improvements. Qualified candidates will hold a Master’s degree or equivalent, with extensive knowledge of network security, protocols, TCP/IP, and wireless networking.

Qualifications

• Master’s degree or foreign equivalent in Computer Science, Software Engineering, IT, Electrical/Electronics/Computer Engineering, Computer Networking, Telecommunication Networks or Telecommunications.
• Experience with network security, protocols, TCP/IP, wireless networking; broadband networks and related technologies.
• Alternative: Bachelor’s degree + 5 years in related role.

Responsibilities

• Define and resolve complex technical issues related to Akamai products and infrastructure.
• Collaborate with customer tech teams on pre- and post-sales issues to investigate root problems.
• Develop best practices and create knowledge base articles for service delivery.

Skills

Network security

Network protocols

TCP/IP

Wireless networking

Wireshark

Education

Master's degree in CS/SE/IT/engineering

Bachelor's degree + 5 years experience

Tools

Wireshark

NetFlow

tcpdump

Job description

Akamai Technologies, Inc. is hiring for a Senior Cloud Support Engineer in Cambridge, MA, with telecommuting permitted from anywhere in the United States.

The role focuses on resolving complex issues across Akamai products and collaborating with customer teams to drive root-cause analysis and improvements. Qualified candidates will hold a Master’s degree or equivalent, with extensive knowledge of network security, protocols, TCP/IP, and wireless networking.