Senior Cloud Support Engineer – Remote

Akamai Technologies, Inc.; Juneau (AK); Remote; USD 138,000 - 190,000; Full time

Job summary

Akamai Technologies, Inc. is hiring for the role of Senior Cloud Support Engineer in Cambridge, MA (telecommuting available from anywhere in the United States).

You will define and resolve complex technical issues related to Akamai products and infrastructure, collaborating with customer teams on pre- and post-sales issues and contributing to knowledge sharing. The role requires a Master’s degree or a Bachelor's with 5 years of experience in computer science or related fields, and involves

Qualifications

• Master’s degree or foreign equivalent in computer science, software engineering, IT, or related field.
• Experience with network security, protocols for switching/routing, TCP/IP, and wireless networking.
• Bachelor’s + 5 years in related role acceptable.

Responsibilities

• Define and resolve complex technical issues related to Akamai products and infrastructure.
• Collaborate with customer technical teams on pre- and post-sales issues to investigate root problems.
• Develop knowledge base articles and share best practices; work with engineering on enabling new services.

Skills

Cloud support

Networking protocols

TCP/IP

Wireshark

Education

Master’s degree in CS/Engineering

Bachelor’s degree + 5 years experience

Job description

Akamai Technologies, Inc. is hiring for the role of Senior Cloud Support Engineer in Cambridge, MA (telecommuting available from anywhere in the United States).

You will define and resolve complex technical issues related to Akamai products and infrastructure, collaborating with customer teams on pre- and post-sales issues and contributing to knowledge sharing. The role requires a Master’s degree or a Bachelor's with 5 years of experience in computer science or related fields, and involves