Remote Senior Cloud Support Engineer

Akamai Technologies, Inc.; Augusta (ME); Remote; USD 138,000 - 190,000; Full time

Benefits offered by this job

Healthcare

401K

Paid time off

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. is hiring for the role of Senior Cloud Support Engineer in Cambridge, MA, with telecommuting permitted from anywhere in the United States.

You will resolve complex issues related to Akamai products, work with customer tech teams on pre- and post-sales problems, and develop best practices and knowledge base content. Applicants should hold a Master’s or equivalent in a technical field, with experience in networking, security, and protocols like TCP/IP.

Qualifications

• Master’s degree or equivalent in CS/EE/IT or related field.
• Experience with network security, protocols, and management.
• Understanding of TCP/IP, UDP, and HTTP protocols.

Responsibilities

• Resolve complex Akamai product and infrastructure issues.
• Collaborate with customer teams on pre- and post-sales technical problems.
• Create and share knowledge base articles and best practices.
• Define feedback and work with engineering to implement enhancements.

Skills

Networking concepts

TCP/IP

Security and management

Education

Master’s degree in CS/related field

Bachelor’s degree + 5 years experience

Job description

Akamai Technologies, Inc. is hiring for the role of Senior Cloud Support Engineer in Cambridge, MA, with telecommuting permitted from anywhere in the United States.

You will resolve complex issues related to Akamai products, work with customer tech teams on pre- and post-sales problems, and develop best practices and knowledge base content. Applicants should hold a Master’s or equivalent in a technical field, with experience in networking, security, and protocols like TCP/IP.