Senior Cloud Support Engineer — Remote

Akamai Technologies, Inc.; Honolulu (HI); Remote; USD 138,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

Paid time off

Job summary

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer to resolve complex technical issues across Akamai products and infrastructure, collaborating with customer technical teams on pre- and post-sale problems to investigate root causes.

Based in Cambridge, MA with telecommuting options from anywhere in the United States, the role involves creating best practices, knowledge-base articles, and coordinating with engineering to implement enhancements.

Qualifications

• Master’s degree or foreign equivalent in CS/SE/EE or related field.
• Experience with network security, protocols, and WAN/LAN basics.
• Alternative: Bachelor's + 5 years in related engineering role.

Responsibilities

• Define and resolve complex Akamai product/infrastructure issues.
• Collaborate with customer teams on pre/post-sales technical issues.
• Contribute to knowledge base and best practices; coordinate feedback to engineering.

Skills

Network security

TCP/IP

Routing protocols

Wireshark

Network management

Wireless networking

Education

Master’s degree in CS/SE/EE

Bachelor’s + 5 years experience

Tools

Wireshark

NetFlow

tcpdump

Job description

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer to resolve complex technical issues across Akamai products and infrastructure, collaborating with customer technical teams on pre- and post-sale problems to investigate root causes.

Based in Cambridge, MA with telecommuting options from anywhere in the United States, the role involves creating best practices, knowledge-base articles, and coordinating with engineering to implement enhancements.