Senior Cloud Support Engineer - 24/7 On-Call

ProducePay; San Francisco (CA); Sur place; USD 145 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Equity packages

Paid time off and holidays

Comprehensive health, dental & vision

Résumé du poste

Crusoe Cloud is seeking a Cloud Support Engineer to empower customers with sustainable, low-cost GPU compute power. You will be the primary technical contact, handling support requests, on-call rotations, and collaboration with SRE/Networking/Storage teams to resolve issues and drive customer success.

The role emphasizes a strong Linux background, container orchestration, cloud familiarity, and a passion for sustainability. This is a full-time position supporting global customers.

Qualifications

• Bachelor's degree in IT, CS, Engineering, or 2+ years of equivalent technical experience.
• Strong command-line interface (CLI) skills in Linux environments.
• Proficiency with Git for code management and collaboration.
• 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Experience with Kubernetes, workload management (e.g., Slurm, Terraform), and monitoring tools (Grafana).
• Familiarity with public cloud platforms (AWS, Azure, GCP).
• Excellent communication and customer service skills, including prioritizing escalations.

Responsabilités

• Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Work closely with SRE, Networking, and Storage teams from initial triage to RCA delivery.
• Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Develop onboarding/training materials, knowledge base documentation, and SOPs.

Connaissances

Linux CLI

Customer support

Communication skills

Formation

Bachelor's degree or 2+ years experience

Outils

Kubernetes

Terraform

Grafana

Slurm

AWS

Azure

GCP

Description du poste

Crusoe Cloud is seeking a Cloud Support Engineer to empower customers with sustainable, low-cost GPU compute power. You will be the primary technical contact, handling support requests, on-call rotations, and collaboration with SRE/Networking/Storage teams to resolve issues and drive customer success.

The role emphasizes a strong Linux background, container orchestration, cloud familiarity, and a passion for sustainability. This is a full-time position supporting global customers.