Senior Cloud Support Engineer (Weekend Shift)

Crusoe Energy Systems; Texas; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Time off and vacation policy

401(k) match

Mental wellness resources

Job summary

Crusoe Energy Systems is seeking a highly motivated Senior Cloud Support Engineer in the United States to empower customers with Crusoe Cloud for AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, helping customers accelerate research and development.

The role involves collaborating with a talented team, working on cutting-edge cloud technologies, and contributing to Crusoe’s sustainability mission while delivering high-quality

Qualifications

• 5+ years in cloud support or related roles.
• Bachelor’s degree or 4+ years of equivalent technical experience.
• Experience with public cloud platforms and HPC environments.
• Familiarity with automation and scripting.

Responsibilities

• Serve as the primary technical support contact for Crusoe Cloud customers.
• Resolve complex incidents and coordinate with engineering teams.
• Help customers implement AI/ML and other compute workloads.
• Mentor teammates and onboard new staff.

Skills

Linux CLI proficiency

Public Cloud knowledge

Cloud technologies

Communication skills

Customer support experience

Git/version control

HPC knowledge

Education/Experience emphasis

Certifications

Automation skills

Problem solving

Collaboration/mentorship

Sustainability mindset

Education

Bachelor’s degree in IT/CS/Engineering or equivalent

Tools

Kubernetes

Slurm

Terraform

Grafana

Git

Job description

• Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power
• As a Senior Cloud Support Engineer, you’ll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology
• You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals
• This role directly impacts Crusoe’s mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future
• You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges
• As a Cloud Support Engineer, you’ll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology
• This is a full-time position

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

We’re looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud servicesIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe

The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe’s values

• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• Version Control: Proficiency with Git for code management and collaboration
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
• Education/Experience: Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
• Cloud Expertise: Deep understanding of specific cloud platforms and services
• Automation Skills: Experience with automation tools and scripting languages
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology