Senior Cloud & Security Solutions Engineer

Cloudflare, Inc.

New York (NY)

On-site

USD 204,000 - 321,000

Full time

2 days ago

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Benefits offered by this job

Medical/Rx Insurance

Vision Insurance

401(k) Retirement Savings Plan

Equity plan

Job summary

Cloudflare, Inc. is seeking a Customer Engineer in the Northeast to act as a trusted technical advisor throughout the customer lifecycle. You will bridge technical strategy and business value, guiding enterprise clients from pre-sales validation through onboarding, deployment, and expansion.

Responsibilities include technical validation, onboarding design, health monitoring, and leading strategic QBRs. The role emphasizes AI-driven workflow automation and deep architectural guidance for secure,

Qualifications

Experience in a customer-facing technical role with a capacity to translate complex tech concepts to business outcomes.
Strong ability to white-board, design, and articulate enterprise network and security architectures.
Proven track record in a quota-carrying or revenue-aligned environment, with SaaS metrics understanding.

Responsibilities

Technical Validation: lead deep-dive discovery, map customer infrastructure to Cloudflare architectures, and design PoCs and validation plans.
Customer Adoption & Value Realization: oversee onboarding and implementation as primary engineering contact, guiding migrations and best practices.
Commercial Accountability & Expansion: own growth strategy, run Quarterly Business Reviews, and identify cross-sell/up-sell opportunities.
AI Orchestration & Workflow Automation: use AI agents and LLMs to automate routine tasks and improve efficiency.