Senior Cloud Production Support Engineer - Remote

Syms Strategic Group, LLC (SSG); Ashburn (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer to maintain and optimize complex cloud-based systems for the VA. This is a 100% U.S.-based remote role supporting mission-critical applications across federal environments.

The ideal candidate has 8+ years in systems engineering, strong Linux/Windows, AWS or Azure, IaC, CI/CD, and security/compliance. You will monitor, troubleshoot, document issues, and collaborate across teams while on-call as needed.

Qualifications

• 8+ years in systems engineering or related field, production environments.
• Strong Linux/Windows administration and scripting skills.
• Hands-on with AWS or Azure cloud services and IaC tools.
• Experience with CI/CD, monitoring, and security/compliance practices.

Responsibilities

• Provide day-to-day operational support for cloud-based systems.
• Troubleshoot outages, document issues, and develop workarounds.
• Collaborate with customers, development, operations and security teams.
• Maintain inventory and ensure VA security policy compliance.
• Assist with deployments, monitoring, and performance optimization.

Skills

AWS/Azure Cloud

S3/CloudWatch

Linux/Unix

Windows

Python Bash PowerShell

Automation Tools

IaC (CloudFormation)

CI/CD pipelines

Git & CI/CD tools

Observability/Monitoring

Education

Bachelor's degree in CS/IT/SE

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

DynaTrace/ScienceLogic

Job description

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer to maintain and optimize complex cloud-based systems for the VA. This is a 100% U.S.-based remote role supporting mission-critical applications across federal environments.

The ideal candidate has 8+ years in systems engineering, strong Linux/Windows, AWS or Azure, IaC, CI/CD, and security/compliance. You will monitor, troubleshoot, document issues, and collaborate across teams while on-call as needed.