Remote Cloud Production Support Engineer

Syms Strategic Group, LLC (SSG); Columbia (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC (SSG) is seeking a Production Support Engineer for a fully remote US-based position within the Veterans Affairs department. The role requires extensive production systems experience, cloud expertise (AWS/Azure), Linux/Windows administration, scripting, and strong security practices.

You will maintain infrastructure, respond to outages, and collaborate with cross-functional teams. Ideal candidates have 8+ years in systems engineering, familiarity with CI/CD pipelines,

Qualifications

• Experience with AWS and/or Azure Cloud services (S3, Step Functions, Batch, CloudWatch).
• Proven track record of managing and maintaining large-scale production systems.
• Strong Linux/Windows administration and scripting skills (Python, Bash, PowerShell).
• Experience with automation and configuration management tools (Ansible, Puppet, Chef, SaltStack).
• Familiarity with IaC tools (CloudFormation) and CI/CD pipelines.
• Knowledge of monitoring tools (CloudWatch, Dynatrace).
• Understanding of network protocols, VPNs, firewall configurations, and security best practices.
• Experience with SQL Server / Oracle databases and backup/recovery processes.

Responsibilities

• Provide high-level, day-to-day operational support of cloud systems.
• Develop solutions for routine technical problems.
• Document issues and resolutions in logging and discrepancy systems.
• Coordinate with customers and cross-functional teams to resolve incidents.
• Assist in installation and maintenance of computing infrastructure.
• Implement continuous improvement across IT systems and processes.
• Maintain asset inventory and ensure VA security policy compliance.
• Support on-call rotation for production system support.

Skills

AWS/Azure Cloud

Linux/Windows

Scripting (Python,Bash,PowerShell)

Automation tools

IaC (CloudFormation)

CI/CD pipelines

Git/GitHub Actions

Monitoring tools

Security best practices

Networking/VPN

Education

Bachelor's degree

Tools

Git

GitHub Actions

AWS CodeBuild/CodeDeploy

CloudFormation

Ansible/Puppet/Chef

Job description

Syms Strategic Group, LLC (SSG) is seeking a Production Support Engineer for a fully remote US-based position within the Veterans Affairs department. The role requires extensive production systems experience, cloud expertise (AWS/Azure), Linux/Windows administration, scripting, and strong security practices.

You will maintain infrastructure, respond to outages, and collaborate with cross-functional teams. Ideal candidates have 8+ years in systems engineering, familiarity with CI/CD pipelines,