Production Support Engineer - Remote Cloud Ops

Syms Strategic Group, LLC (SSG); Richmond (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for cloud-based systems for the VA project. The role emphasizes incident response, automation, and collaboration with cross-functional teams.

You will monitor AWS/AZURE services, manage Linux/Windows environments, and implement CI/CD pipelines while ensuring security and compliance. This 100% U.S.-based remote position requires 8+ years of experience and US citizenship.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud (S3, Step Functions, Batch, CloudWatch).
• Proficient in Linux/Unix and Windows administration; scripting for automation.

Responsibilities

• Provide high-level operational support for cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems and resolutions; maintain system assets inventory.

Skills

AWS

Azure

Linux/Unix

Windows

Python

PowerShell

Ansible

Git

CI/CD

CloudWatch

Networking

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

CloudFormation

GitHub Actions

CodeBuild/CodeDeploy

SQL Server

Oracle RDBMS/RDS

Scripting: Python/Bash/PowerShell

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide day-to-day operational support for cloud-based systems for the VA project. The role emphasizes incident response, automation, and collaboration with cross-functional teams.

You will monitor AWS/AZURE services, manage Linux/Windows environments, and implement CI/CD pipelines while ensuring security and compliance. This 100% U.S.-based remote position requires 8+ years of experience and US citizenship.