Remote Cloud Production Support Engineer

Syms Strategic Group, LLC (SSG); Arlington (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide daily operational support for cloud-based systems. The role involves detecting and resolving outages, documenting issues, and maintaining system reliability in a remote U.S.-based setting.

The candidate should have 8+ years in systems engineering, 3+ years in SQL monitoring, and strong experience with AWS/Azure cloud services, Linux/Windows, and automation tools. U.S. Citizenship required. VA department focus.

Qualifications

• 8+ years of experience in systems engineering or a related field, production environments preferred.
• 3+ years of experience with SQL queries and monitoring.
• Experience with cloud-based production systems and security best practices.

Responsibilities

• Provide high-level operational support for complex application cloud systems.
• Detect, document, report, and resolve outages; develop workarounds to restore operations.
• Collaborate with customers and cross-functional teams to address issues and communicate status.

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Communication

Time management

Attention to detail

Education

Bachelor’s degree in CS/IT/Systems Eng

Tools

AWS

Azure

S3

CloudWatch

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild

CodeDeploy

Job description

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide daily operational support for cloud-based systems. The role involves detecting and resolving outages, documenting issues, and maintaining system reliability in a remote U.S.-based setting.

The candidate should have 8+ years in systems engineering, 3+ years in SQL monitoring, and strong experience with AWS/Azure cloud services, Linux/Windows, and automation tools. U.S. Citizenship required. VA department focus.