Senior Clinical Practice Operations Specialist

Massachusetts General Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital in Boston, MA is seeking an Administrative Office Professional to support Internal Medicine Associates. This full-time onsite role supports patient visits from scheduling through checkout and acts as a resource for practice staff.

Responsibilities include coordinating appointments, handling routine clerical work, processing billing and co-payments, routing messages, and training colleagues on scheduling and billing systems. 40 hours per week, day shift.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience.
• Advanced proficiency in Outlook, Word, Excel and PowerPoint.
• Knowledge of office operations, filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls and take clear messages.
• Strong written and verbal communication skills.
• Excellent organization and time-management.
• Strong proofreading and document-editing skills.

Responsibilities

• Coordinate patient appointments and scheduling records.
• Complete routine administrative and clerical work for a clinical service or physician practice.
• Process patient billing forms and accept co-payments; scan documents into records.
• Handle messages regarding prior authorizations, provider questions, prescriptions, and test results.
• Serve as a Super User for scheduling, registration, and billing systems and train colleagues.
• Perform advanced scheduling tasks such as surgical scheduling or changes.
• Provide guidance to staff and oversee daily activities with supervisor support.

Skills

Scheduling

Billing

Communication

Organization

Editing/Proofreading

Phone etiquette

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Massachusetts General Hospital in Boston, MA is seeking an Administrative Office Professional to support Internal Medicine Associates. This full-time onsite role supports patient visits from scheduling through checkout and acts as a resource for practice staff.

Responsibilities include coordinating appointments, handling routine clerical work, processing billing and co-payments, routing messages, and training colleagues on scheduling and billing systems. 40 hours per week, day shift.