Senior Practice Assistant - Internal Medicine Associates, Wang Ambulatory Care Building

Massachusetts General Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital in Boston, MA is seeking an Administrative Office Professional to support Internal Medicine Associates. This full-time onsite role supports patient visits from scheduling through checkout and acts as a resource for practice staff.

Responsibilities include coordinating appointments, handling routine clerical work, processing billing and co-payments, routing messages, and training colleagues on scheduling and billing systems. 40 hours per week, day shift.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience.
• Advanced proficiency in Outlook, Word, Excel and PowerPoint.
• Knowledge of office operations, filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls and take clear messages.
• Strong written and verbal communication skills.
• Excellent organization and time-management.
• Strong proofreading and document-editing skills.

Responsibilities

• Coordinate patient appointments and scheduling records.
• Complete routine administrative and clerical work for a clinical service or physician practice.
• Process patient billing forms and accept co-payments; scan documents into records.
• Handle messages regarding prior authorizations, provider questions, prescriptions, and test results.
• Serve as a Super User for scheduling, registration, and billing systems and train colleagues.
• Perform advanced scheduling tasks such as surgical scheduling or changes.
• Provide guidance to staff and oversee daily activities with supervisor support.

Skills

Scheduling

Billing

Communication

Organization

Editing/Proofreading

Phone etiquette

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Clinical Practice Administrative Opportunity
Help create a seamless experience for patients and care teams. Join a busy clinical practice where your administrative expertise, systems knowledge, and leadership will help keep daily operations running smoothly.
Working with minimal supervision, you will support patient visits from scheduling through check-out and serve as a trusted resource for practice staff. This is a non-patient-care position; specific duties may vary by department.

What You’ll Do

• Coordinate patient appointments, maintain accurate scheduling records, respond to routine inquiries, and support check-in and check-out activities.
• Complete routine administrative and clerical work for a clinical service or physician practice.
• Process patient billing forms, accept co-payments when required, and scan documents into patient medical records/LMR.
• Handle, screen, or route messages regarding prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems, providing guidance and training to colleagues.
• Perform advanced or specialized functions, such as surgical scheduling and schedule changes or blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily staff activities.

What You’ll Bring

Strong administrative and clerical skills, advanced proficiency with scheduling, registration, and billing systems, and the ability to work independently while supporting and guiding others.

Experience handling complex scheduling or other specialized practice functions is especially valuable.

Qualifications

Administrative Office Professional

Bring your organization, communication, and advanced technology skills to a fast-paced office environment. We are seeking an experienced administrative professional who can manage multiple priorities, support efficient daily operations, and communicate clearly with a wide range of audiences.

What You’ll Bring

• High school diploma or equivalent required; experience cannot be substituted for this requirement.
• Three to five years of office experience.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, take complete and accurate messages, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including composing and editing emails, memos, and letters.
• Excellent organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.
• Strong proofreading and document-editing skills.

Additional Job Details (if applicable)

Join Internal Medicine Associates

Department: Internal Medicine Associates, Wang Ambulatory Care Building

Schedule: Full-time, 40 hours per week | Day shift | Onsite

Compensation: Starting at $22.00 per hour, with increases based on years of experience

Benefits: Medical, dental and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more

Make a Difference Every Day

Bring your organization, professionalism and people-first approach to a role that supports exceptional patient care. As a key member of our clinical operations team, you'll help keep the practice running smoothly while creating a welcoming, efficient and compassionate experience for patients and clinical staff.

What You’ll Do

Provide essential administrative support in a dynamic, fast-paced practice. You'll collaborate with clinical colleagues, help coordinate day-to-day operations and serve as a friendly, dependable point of contact for patients.

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.