Senior Clinical Practice Coordinator

Mass General Brigham; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Office Professional to support a fast-paced clinical practice at 15 Parkman Street. The role focuses on administrative excellence across scheduling, registration, and billing, ensuring a smooth patient flow from check-in to checkout.

You will collaborate with clinicians and staff, manage routine communications, and act as a Super User for scheduling and billing systems, enabling efficient operations and high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• Three to five years of office experience.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures.
• Ability to manage non-routine phone calls and resolve routine issues.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills.
• Strong proofreading and document-editing skills.

Responsibilities

• Coordinate patient scheduling and check-in/check-out activities.
• Complete routine administrative and clerical work for a clinical service or physician practice.
• Process patient billing forms, accept co-payments when required, and scan documents into patient medical records/LMR.
• Handle, screen, or route messages regarding prior authorizations, provider questions, prescription refills, and test results.
• Serve as a “Super User” for scheduling, registration, and billing systems, providing guidance and training to colleagues.
• Perform advanced or specialized functions, such as surgical scheduling and schedule changes or blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily staff activities.

Skills

Administrative skills

Scheduling proficiency

Billing systems

Office software

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Mass General Brigham is seeking an Administrative Office Professional to support a fast-paced clinical practice at 15 Parkman Street. The role focuses on administrative excellence across scheduling, registration, and billing, ensuring a smooth patient flow from check-in to checkout.

You will collaborate with clinicians and staff, manage routine communications, and act as a Super User for scheduling and billing systems, enabling efficient operations and high-quality patient care.