Cardiology Practice Assistant II Onsite Admin Pro

Brigham and Women's Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Brigham and Women's Hospital in Boston is seeking an engaged Administrative Assistant to support clinical operations. You will handle scheduling, check-in/out, patient communications, and billing-related tasks to ensure smooth practice flow.

This role requires an HS diploma, 2-3 years of office experience, and proficiency with Office Suite and EPIC. Onsite schedule is Monday–Friday with daytime shifts, offering comprehensive benefits and growth opportunities within Mass General Brigham.

Qualifications

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Office proficiency

Communication

Time management

Phone etiquette

Documentation

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

The Brigham and Women's Hospital in Boston is seeking an engaged Administrative Assistant to support clinical operations. You will handle scheduling, check-in/out, patient communications, and billing-related tasks to ensure smooth practice flow.

This role requires an HS diploma, 2-3 years of office experience, and proficiency with Office Suite and EPIC. Onsite schedule is Monday–Friday with daytime shifts, offering comprehensive benefits and growth opportunities within Mass General Brigham.