Senior Practice Assistant - Bridge Clinic (Onsite)

Mass General Brigham; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham's Brigham and Women's Hospital Bridge Clinic in Boston is seeking a Senior Practice Assistant to provide a welcoming front-line presence. You will triage calls, schedule Epic appointments, support clinic operations, and assist clinical staff while ensuring compliance with hospital guidelines.

Ideal candidates bring strong customer service, excellent communication, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or equivalent (required).
• 3–5 years of office experience (required).
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Be a first point of contact: triage phone calls with courtesy and complete patient check-in following standards.
• Schedule appointments in Epic and make reminder/follow-up calls to patients who miss appointments.
• Resolve patient questions/concerns by partnering with the Practice Manager and addressing complaints.
• Maintain a safe, compliant clinic by upholding Joint Commission, OSHA, HIPAA, and hospital guidelines.
• Support the team with documents scanning, data entry, supplies orders, and act as a resource for clinical staff.

Skills

Customer service

Communication

Time management

Team coordination

Education

High school diploma

Tools

Microsoft Office

Job description

Mass General Brigham's Brigham and Women's Hospital Bridge Clinic in Boston is seeking a Senior Practice Assistant to provide a welcoming front-line presence. You will triage calls, schedule Epic appointments, support clinic operations, and assist clinical staff while ensuring compliance with hospital guidelines.

Ideal candidates bring strong customer service, excellent communication, and the ability to multitask in a fast-paced setting.