Clinic Front Desk & Patient Experience Specialist

1920 Mass General Brigham Medical Group Western Massachusetts, Inc.; Hatfield (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support the practice onsite in Amherst and Hatfield.

The role acts as the face of the clinic, handling reception duties and patient experience with a focus on friendly service. The position requires at least 6 months of reception or customer service experience, ideally in healthcare, and may involve bilingual Spanish/English communication.

Qualifications

• High school diploma or equivalent.
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting.
• Familiarity with insurance payers.
• Demonstrated knowledge of medical terminology.
• Bilingual Spanish/English

Responsibilities

• Serve as the face of the practice, managing the patient experience at the reception and administrative support front.
• Provide flexible, on-site administrative support across Amherst and Hatfield offices as a float Clinic/Practice Assistant.
• Excel in a high-volume outpatient setting by multi-tasking and prioritizing effectively.

Skills

Customer service

Reception

Bilingual Spanish/English

Education

High school diploma

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support the practice onsite in Amherst and Hatfield.

The role acts as the face of the clinic, handling reception duties and patient experience with a focus on friendly service. The position requires at least 6 months of reception or customer service experience, ideally in healthcare, and may involve bilingual Spanish/English communication.