Senior Client Value Partner - AI Transformation Leader

Logoslabs; San Francisco (CA); Híbrido; USD 250.000 - 500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs and merit-based refresh grants

Unlimited PTO

Hybrid work model

Wellness & growth programs

Descripción de la vacante

Celonis is the global leader in Process Intelligence, enabling AI-driven business transformations for top customers. As Client Value Partner, you will spearhead value realization with strategic clients, leading cross-functional teams and shaping long-term success strategies.

You will collaborate with C-level executives to define vision, align Celonis resources, and accelerate adoption across industries, driving measurable impact while guiding transformational initiatives and ensuring customer

Formación

• Minimum 15 years of relevant customer success, strategy consulting, or related experience; MBA strongly preferred.
• Experience driving end-to-end large-scale transformation programs.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management practices.
• Ability to navigate large global organizations and persuade through data and insights.

Responsabilidades

• Develop and maintain strong relationships with key stakeholders, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
• End-to-end responsibility for the customer value journey and ensuring alignment with client strategy.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Drive adoption and value realization within accounts, ensuring high-quality delivery and client satisfaction.
• Organize and lead customer advisory boards to gather insights and drive improvements.
• Be the voice of the customer within Celonis, aligning product/service offerings with feedback.
• Drive customer presence at Celonis and industry events; contribute to thought leadership.
• Collaborate on innovation or new asset development for the value engineering team.

Conocimientos

Executive relationships

Strategic consulting

AI transformation

Change management

SaaS platforms

Solution design

Stakeholder management

Educación

MBA

MBA preferred

Descripción del empleo

Celonis is the global leader in Process Intelligence, enabling AI-driven business transformations for top customers. As Client Value Partner, you will spearhead value realization with strategic clients, leading cross-functional teams and shaping long-term success strategies.

You will collaborate with C-level executives to define vision, align Celonis resources, and accelerate adoption across industries, driving measurable impact while guiding transformational initiatives and ensuring customer