Executive AI Transformation Value Lead

Celonis; United States; Hybride; USD 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

RSUs

Parental leave

Unlimited PTO

Hybrid work model

Résumé du poste

Celonis is seeking a seasoned Client Value Partner to lead AI-driven business transformations for top customers. You will manage executive relationships, define long-term value plans, and drive adoption across global Celonis teams.

You will shape strategic roadmaps, orchestrate cross-functional delivery, and ensure measurable business impact, guiding customers to become Lighthouse Celonis clients.

Qualifications

• Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred.
• Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management practices.
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
• Possess a natural and consultative approach when engaging with senior executives.
• Strong understanding of SaaS platforms, technology stack and experience in Solution Design.
• Builder Mindset and experience in AI solution design and rollout are a plus.
• Strong team player who inspires the team with a patient and entrepreneurial leadership style.
• Project management: ability to organize and manage multiple streams.
• Strong communication skills and ability to translate Celonis use cases into customer business landscape.
• Are self-motivated, proactive teamplayer.
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
• Be willing to travel to meet with customer stakeholder needs (approx. 70%). Visa sponsorship is not offered for this role.

Responsabilités

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

Formation

MBA

Description du poste

Celonis is seeking a seasoned Client Value Partner to lead AI-driven business transformations for top customers. You will manage executive relationships, define long-term value plans, and drive adoption across global Celonis teams.

You will shape strategic roadmaps, orchestrate cross-functional delivery, and ensure measurable business impact, guiding customers to become Lighthouse Celonis clients.