Senior Client Support – Payroll & HCM (HRIS)

UKG; Salt Lake City (UT); On-site; USD 43,000 - 61,000; Full time

Job summary

UKG is seeking an Account Representative III to provide frontline support to clients using UKG Ready. You will manage a portfolio of larger client accounts, resolving payroll, timekeeping, and HRIS questions and ensuring payroll-related work is accurate and timely.

The role requires deep payroll/HCM knowledge, the ability to troubleshoot issues, prepare reports, and coordinate project work while continually learning about UKG Ready through training.

Qualifications

• 2+ years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
• Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
• Experience handling confidential employee, payroll, or client information.
• Ability to use business software and prepare or review reports containing payroll or HR data.
• Ability to manage client requests and complete work within established deadlines.

Responsibilities

• Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
• Develop and maintain knowledge of UKG Ready’s payroll, timekeeping, and HR applications to troubleshoot issues and guide clients.
• Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities.
• Prepare reports using payroll and HR data.
• Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
• Accept and complete assigned project work.
• Protect confidential client and employee information and follow applicable procedures and service standards.
• Participate in team and client meetings using the communication practices established for the role.

Skills

Payroll knowledge

HR processes

Confidential data handling

Customer service

Report preparation

Tools

Zendesk

CRM systems

Job description

UKG is seeking an Account Representative III to provide frontline support to clients using UKG Ready. You will manage a portfolio of larger client accounts, resolving payroll, timekeeping, and HRIS questions and ensuring payroll-related work is accurate and timely.

The role requires deep payroll/HCM knowledge, the ability to troubleshoot issues, prepare reports, and coordinate project work while continually learning about UKG Ready through training.