Senior Client Payroll & HCM Support Specialist

UKG; Hagåtña (GU); On-site; USD 43,000 - 61,000; Full time

Job summary

UKG in the United States is seeking an Account Representative III to provide frontline support to a portfolio of larger client accounts using UKG Ready. You will troubleshoot payroll, timekeeping, and HRIS questions and ensure payroll-related work is completed accurately and on time.

You will build knowledge of UKG Ready, prepare reports, manage project work, and collaborate with teams. The role emphasizes handling confidential data, meeting deadlines, and contributing to client success with

Qualifications

• 2+ years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
• Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
• Experience handling confidential employee, payroll, or client information.
• Ability to use business software and prepare or review reports containing payroll or HR data.
• Ability to manage client requests and complete work within established deadlines.

Responsibilities

• Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
• Develop and maintain knowledge of UKG Ready’s payroll, timekeeping, and HR applications to troubleshoot issues and guide clients.
• Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities.
• Prepare reports using payroll and HR data.
• Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
• Accept and complete assigned project work.
• Protect confidential client and employee information and follow applicable procedures and service standards.

Skills

2+ years experience

Payroll knowledge

Confidential data handling

Business software usage

Deadline management

Job description

UKG in the United States is seeking an Account Representative III to provide frontline support to a portfolio of larger client accounts using UKG Ready. You will troubleshoot payroll, timekeeping, and HRIS questions and ensure payroll-related work is completed accurately and on time.

You will build knowledge of UKG Ready, prepare reports, manage project work, and collaborate with teams. The role emphasizes handling confidential data, meeting deadlines, and contributing to client success with