Senior Client Success & Strategic Accounts Lead

FIS; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Internal career growth opportunities

Voice in the future of fintech

Continuous learning and development

Collaborative work environment

Opportunities to give back

Job summary

FIS is seeking a Senior Client Success Manager in Atlanta, GA with a hybrid schedule to drive client satisfaction, adoption, and value realization across payments domains.

You will partner with product, sales, and professional services to expand relationships, reduce churn, and deliver measurable ROI. This role requires 5–7 years in client success and a Bachelor’s degree, with strong analytical and leadership skills.

Qualifications

• 5–7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor's degree; relevant experience in financial technology services
• Ability to clearly articulate business value (written/verbal) to stakeholders
• Knowledge of financial technology industry and products
• Strong analytical skills with data-to-insights experience
• Strong communication/presentation skills and stakeholder engagement
• Strong leadership and cross-functional collaboration with Sales, Renewals, technical teams

Responsibilities

• Act as a subject matter expert in payments domains to lead strategic conversations with senior stakeholders.
• Collaborate cross-functionally with product, sales, and support to deliver tailored solutions.
• Build strong client relationships and enable value realization across the lifecycle.
• Develop joint success plans with milestones and KPIs.
• Analyze client health and product usage data to mitigate risk and drive adoption.
• Act as a strategic advisor, identifying expansion opportunities and informing product roadmaps.
• Capture expansion recommendations from customer insights to sellers.
• Serve as a liaison between product management and clients; partner with sales & professional services.
• Participate in the renewal process and articulate renewal value to clients

Skills

Subject matter expert in payments

Client success leadership

Analytical skills

Communication & presentation

Cross-functional collaboration

Expansion opportunities spotting

Education

Bachelor's degree

Tools

Tableau

Job description

FIS is seeking a Senior Client Success Manager in Atlanta, GA with a hybrid schedule to drive client satisfaction, adoption, and value realization across payments domains.

You will partner with product, sales, and professional services to expand relationships, reduce churn, and deliver measurable ROI. This role requires 5–7 years in client success and a Bachelor’s degree, with strong analytical and leadership skills.