Senior Client Success Manager — Fintech Growth

fis; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

FIS in Milwaukee is seeking a Client Success Manager to drive client satisfaction, adoption, and expansion for fintech solutions. You will partner with clients and internal teams to deliver measurable ROI and value realization throughout the post-sales journey.

The role requires strategic advisory skills, the ability to analyze usage data, and cross-functional collaboration with product, sales, and support teams to minimize churn and grow accounts.

Qualifications

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor's degree; relevant previous experience in financial technology services
• Ability to articulate business value to various stakeholders in clients' organizations
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Responsibilities

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
• Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk , improve product adoption, deliver business value outcomes, and reduce churn.
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
• Act as a liaison between product management and clients; partner with sales & professional services teams.
• Participate in the renewal process and articulate the renewal value story to clients

Skills

Client success

Stakeholder management

Data analysis

Communication skills

Cross-functional collaboration

Leadership

Education

Bachelor's degree

Tools

Tableau

Job description

FIS in Milwaukee is seeking a Client Success Manager to drive client satisfaction, adoption, and expansion for fintech solutions. You will partner with clients and internal teams to deliver measurable ROI and value realization throughout the post-sales journey.

The role requires strategic advisory skills, the ability to analyze usage data, and cross-functional collaboration with product, sales, and support teams to minimize churn and grow accounts.